Cancellation Policy
At the Lone Star Center for Health & Wellness, appointments are essential. Facility space and wellness expert time are blocked off specifically to administer treatments and support your recovery.
We understand that clients lead busy lives, and schedules can change quickly. Therefore, we require at least 24 hours’ notice for appointment cancellations or reschedules.
Prompt Communication Builds Lasting Relationships
Prompt Communication Builds Lasting Relationships
In the wellness setting, space is limited. When an appointment is missed without proper notice, another patient is prevented from receiving care.
We reserve the right to charge a fee of $25.00 for each missed, or no-show, appointment. An appointment no-show is not cancelling with 24 hours’ advanced notice.
The 24-hour cancellation policy enables us to inform wait-list clients of availability as well as better accommodate our medical professionals’ schedules. Implementing this policy enables us to provide you and others with the top-tier service everyone expects.
Full-Service Wellness Provider
Today, people have to juggle home, work, and play. It can be hard to stay on top of everything, which is why we make an effort to confirm appointments beforehand.
Please understand that it’s your responsibility to arrive for appointments. We reserve the right to bill patients for no-shows. This fee may not be covered by insurance and must be paid before your next appointment. Multiple no-shows in 12 months may result in termination from our practice.
Thank you for viewing and supporting our cancellation policy.
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