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Cancellation Policy

At the Lone Star Center for Health & Wellness, appointments are essential. Facility space and wellness expert time are blocked off specifically to administer treatments and support your recovery.

We understand that clients lead busy lives, and schedules can change quickly. Therefore, we require at least 24 hours’ notice for appointment cancellations or reschedules. 

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Prompt Communication Builds Lasting Relationships 

Prompt Communication Builds Lasting Relationships 

In the wellness setting, space is limited. When an appointment is missed without proper notice, another patient is prevented from receiving care. 

We reserve the right to charge a fee of $25.00 for each missed, or no-show, appointment. An appointment no-show is not cancelling with 24 hours’ advanced notice.

The 24-hour cancellation policy enables us to inform wait-list clients of availability as well as better accommodate our medical professionals’ schedules. Implementing this policy enables us to provide you and others with the top-tier service everyone expects. 

Full-Service Wellness Provider

Today, people have to juggle home, work, and play. It can be hard to stay on top of everything, which is why we make an effort to confirm appointments beforehand. 

Please understand that it’s your responsibility to arrive for appointments. We reserve the right to bill patients for no-shows. This fee may not be covered by insurance and must be paid before your next appointment. Multiple no-shows in 12 months may result in termination from our practice.

Thank you for viewing and supporting our cancellation policy.

The new you is achieveable!

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Give us a call at (210) 455-0102 or fill out the form below and we’ll get back to you as soon as possible!

IV Therapy
Medically Supervised Weight Loss
Bioidentical Hormone Replacement Therapy
We accept HSA/FSA payments